Refund Policy

Return Eligibility

• To be eligible for a return, you must request it within 14 calendar days of receiving your order, in accordance with consumer protection legislation.

• The item must be in the same condition as when you received it: unused, with no signs of wear, with tags attached, and in its original packaging.

• You must also provide the receipt or proof of purchase.

How to Start a Return

• To initiate a return, please contact us through the form available on the “Contact” page of our website.

• If your return is approved, you will receive a return shipping label along with instructions on how and where to send your package.

• Important: Items sent back without first requesting a return will not be accepted.

• If you have any questions regarding returns, you may contact us at any time via the contact form located in the footer of our website or by emailing info@primevaltoutlet.com.

Damages and Issues

We recommend inspecting your order as soon as you receive it. If the item is defective, damaged, or if you received the wrong product, please contact us immediately so we can evaluate the issue and resolve it.

Exceptions / Non-Refundable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Custom or personalized products.

• Personal care items (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

• Note: Sale items and gift cards are non-refundable.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you may place a new order separately for the desired product.

Refunds

• We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

• If approved, the refund will be automatically processed to your original method of payment.

• Please note that it may take some time for your bank or credit card issuer to process and post the refund to your account.